privacy policy

Last updated: 17 June 2026

1. Introduction

Alcove Coffee Roastery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, create an account, place an order, subscribe to marketing communications or contact us.

For purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), Alcove Coffee Roastery is the responsible party for personal information processed through our website and online store.

2. Information we collect

We may collect information such as your name, email address, telephone number, billing and delivery addresses, account details, order history, marketing preferences and messages or enquiries you send to us.

We may also collect technical information such as your browser, device, IP address, website usage and cookie information.

Payment information may be processed directly by an authorised payment provider. Alcove Coffee Roastery does not necessarily receive or store your complete payment-card details.

3. How we use your information

We may use your personal information to process and fulfil orders, confirm payments, arrange delivery or collection, provide order updates, maintain customer accounts and respond to enquiries.

Information may also be used to process returns and refunds, prevent fraud, protect our website, improve our services, meet legal or accounting requirements and send marketing communications where permitted.

4. Marketing communications

We may send promotional emails or messages where you have agreed to receive them or where otherwise permitted by law.

You may unsubscribe at any time by using the unsubscribe option in a message or by contacting hello@alcovecoffee.co.za.

5. Cookies

Our website may use cookies and similar technologies to keep the website functioning, remember your shopping cart and preferences, understand how visitors use the site, measure performance and help prevent fraud.

You may disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Sharing personal information

We may share personal information with trusted service providers where necessary to operate our business. These may include payment processors, delivery providers, website-hosting providers, email platforms, IT and security providers, accountants, auditors and legal advisers.

Information may also be disclosed to government authorities where required by law. Alcove Coffee Roastery does not sell customers' personal information.

7. Information security and retention

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, disclosure or destruction.

Personal information is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain transaction records, meet legal obligations, resolve disputes and enforce agreements.

8. Your privacy rights

Subject to applicable law, you may request confirmation of whether we hold your personal information, request access to it, ask us to correct inaccurate information or request deletion of information we are no longer entitled to retain.

You may also withdraw consent, object to certain processing or stop receiving direct-marketing communications. Requests may be sent to hello@alcovecoffee.co.za.

9. Children's information

Our online store is not intended to knowingly collect personal information directly from young children without appropriate consent. A parent or legal guardian may be required to approve an order placed by or on behalf of a minor.

10. Third-party services and links

Our website may contain links to third-party websites or use external payment, delivery and technology services. These providers may have their own privacy policies and security practices.

11. Changes to this policy

We may update this Privacy Policy when our services, legal obligations, technology or business practices change. The latest version will be published on alcovecoffee.co.za.

12. Contact us