shipping and delivery policy

Last updated: 17 June 2026

1. Delivery area

Alcove Coffee Roastery currently delivers within South Africa only. International shipping is not available at this time. Certain remote or restricted areas may not be serviceable, and we will contact you if delivery cannot be completed to your address.

2. Processing and delivery times

Orders are processed during business hours, Monday to Friday, between 8:00 am and 3:00 pm, excluding South African public holidays. Orders placed outside these hours will be processed on the next business day.

Delivery generally takes 3–5 business days after processing and dispatch. Delivery times are estimates and may be affected by circumstances outside our reasonable control.

3. Delivery charges and tracking

Delivery charges are calculated and displayed during checkout before payment is completed. Charges may depend on the delivery location, parcel size, weight and selected delivery service.

Alcove Coffee Roastery does not currently offer standard free delivery. Where tracking is available, tracking details will be provided after your order has been dispatched.

4. Delivery information

Customers are responsible for providing a complete and accurate delivery address, recipient name, telephone number and any necessary access instructions.

We cannot be responsible for delays caused by incorrect or incomplete information supplied by the customer. Additional delivery or redelivery charges may apply where an incorrect address or failed delivery results in additional courier costs.

5. Receiving your order

Please ensure that someone is available to receive the order. The courier may request a signature, recipient name, confirmation code or other reasonable proof of delivery.

If delivery cannot be completed, another delivery attempt may be arranged or the parcel may be returned to Alcove Coffee Roastery. Additional redelivery charges may apply.

6. Damaged, missing or incorrect orders

Please inspect your order as soon as possible after delivery. Damaged parcels, missing items or incorrectly supplied products should be reported within 48 hours.

Please provide your order number, details of the problem and clear photographs where applicable. Once verified, we may arrange a replacement, collection, store credit or an appropriate refund.

7. Collection orders

Approved collection orders may be collected from 71 Leyll Street, Ceres, 6835, between 8:00 am and 3:00 pm. Please wait until you receive confirmation that your order is ready before collecting.

8. Delays beyond our control

Deliveries may occasionally be delayed by severe weather, road closures, courier disruptions, load-shedding, strikes, public holidays, infrastructure failures or other circumstances outside our reasonable control. We will make reasonable efforts to assist with delayed orders.

9. Contact us