terms of use

Last updated: 18 June 2026

1. Introduction

Welcome to Alcove Coffee Roastery. These Terms of Use apply when you access our website, browse our online store, create an account or place an order. By using our website, you agree to these terms and our related policies.

2. Website use

Our website may only be used for lawful purposes. You may not misuse the website, attempt unauthorised access, introduce harmful software, interfere with its operation, place fraudulent orders or use our content without permission.

3. Products, prices and availability

We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate. Product appearance, packaging, coffee aroma and flavour may vary slightly. All products remain subject to availability.

Prices are displayed in South African Rand unless otherwise stated. Delivery charges and applicable fees will be shown before payment. Obvious pricing errors may be corrected before an order is fulfilled.

4. Orders and payment

Customers are responsible for selecting the correct products, quantities and grind options and for supplying accurate contact and delivery information. Orders are accepted once payment has been confirmed and the order can be fulfilled.

We may cancel or reject an order where payment is unsuccessful, a product is unavailable, an obvious pricing or technical error has occurred, fraud is suspected or fulfilment is not reasonably possible.

5. Delivery and collection

Alcove Coffee Roastery currently delivers within South Africa only. Orders are generally delivered within 3–5 business days after processing and dispatch. Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Collection orders may be collected from 71 Leyll Street, Ceres, 6835, between 8:00 am and 3:00 pm once confirmation has been received that the order is ready.

6. Returns and refunds

Returns, exchanges, refunds, damaged products and incorrect orders are handled according to our Refund, Return and Exchange Policy and applicable South African consumer law.

Damaged, missing or incorrectly supplied products should normally be reported within 48 hours of delivery.

7. Privacy and personal information

Personal information is processed in accordance with our Privacy Policy and applicable South African data-protection law. Customers are responsible for keeping their account details and passwords secure.

8. Website content

Website content, including our business name, logo, photographs, graphics, designs, product descriptions and other original material, is owned by or licensed to Alcove Coffee Roastery.

Our content may not be copied, reproduced, distributed or commercially used without prior written permission.

9. Website availability and liability

We aim to keep our website accurate, accessible and secure but cannot guarantee uninterrupted or error-free operation.

To the extent permitted by law, Alcove Coffee Roastery will not be responsible for indirect or consequential losses resulting from misuse of the website, incorrect customer information, third-party services or circumstances outside our reasonable control.

10. Changes to these terms

We may update these Terms of Use when our services, website functionality, business practices, payment arrangements, delivery services or legal requirements change. The latest version will be published on our website.

11. Governing law

These Terms of Use are governed by the laws of the Republic of South Africa. Nothing in these terms limits customer rights that cannot lawfully be excluded under applicable consumer legislation.

12. Contact us